Claims Team Leader

Sue Ross Legal is seeking a Fast Track Claims Team Leader to support the Team Manager and Head of Fast Track in leading a high-performing group of RTA Fee Earners and administrative staff. This is a fantastic opportunity for an experienced personal injury professional with leadership skills to make a real impact — driving performance, mentoring colleagues, and ensuring exceptional client service.

As a Claims Team Leader, you’ll play a pivotal role in balancing technical expertise with team leadership. You’ll be responsible for performance management, coaching, and embedding best practices, while also providing technical guidance on personal injury cases.

Key responsibilities include:

* Delivering divisional financial targets and KPIs

* Conducting monthly 1:1s, appraisals, and team performance meetings

* Monitoring case progression, telephony performance, and client complaints

* Ensuring compliance with DPA, SRA rules, and company policies

* Providing technical support on litigated and non-litigated PI cases

* Mentoring and developing team members, identifying training needs

* Driving engagement and continuous improvement across the Fast Track division

Key Performance Indicators:

* Achieve planned financial and operational results for Fast Track

* Meet SLA targets agreed with your Line Manager

* Demonstrate team competence and development

* Drive engagement leading to improved team output

You’ll bring:

* Experience mentoring and developing colleagues

* Clear direction and accountability for team objectives

* Excellent communication and time management skills

* Proven track record in PI claims (Part 7 litigation and MOJ Portal Stages 1–3)

* Understanding of OIC and Intermediate Track case tracks

* Strong knowledge of Fast Track procedures and MI

* Commitment to delivering outstanding client care

* Previous supervisory or team management experience

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment