Service Manager

Service Manager

Location:

Northern England & Scotland (Regional role)
Salary:
Circa £50,000 per annum (depending on experience)
Type:
Full-time, Permanent

The Role

We are looking for a Service Manager with strong experience managing field-based engineers to oversee a regional team of 20–25 engineers servicing commercial coffee machines across Northern England and Scotland.

This role is responsible for delivering a high-quality service operation to customers in hospitality, retail, and corporate environments. You will lead from the front, ensuring engineers are supported, service levels are achieved, and customer expectations are exceeded.

Key Responsibilities

* Managing and developing a team of 20–25 field service engineers

* Overseeing the installation, service, and maintenance of commercial coffee machines

* Planning engineer schedules to ensure effective regional coverage and response times

* Ensuring KPIs, SLAs, and customer service standards are consistently met

* Acting as the escalation point for complex technical or customer issues

* Driving health & safety compliance across all service activities

* Supporting recruitment, onboarding, and ongoing technical training

* Working closely with operations, sales, and customer support teams

* Monitoring costs and contributing to budget control and service efficiency

About You

* Proven experience in a Service Manager / Field Service Manager / Engineering Manager role

* Strong people-management experience with remote or field-based teams

* Background in commercial coffee machines or experience as a coffee engineer is highly desirable, but not essential

* Good technical understanding of electro-mechanical equipment

* Organised, proactive, and commercially aware

* Customer-focused with strong communication skills

* Full UK driving licence

* Willingness to travel across Northern England and Scotland

What We Offer

* Salary around £50,000

* Company vehicle or car allowance (if applicable)

* Pension scheme

* Ongoing manufacturer and product training (commercial coffee equipment)

* Opportunity to manage a well-established regional service operation

About Marble Talent

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies.

We will do this by continuing to deliver a first-class service for both clients and candidates