General Manager - Edmonton

Overview

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

At Blue Shock Executive Search, we don t just find talent; we craft success stories. As your dedicated career architects, we focus on connecting you with the perfect opportunities that align with your skills and aspirations. We re passionate about propelling your career forward, ensuring that your next step is not just a job but a fulfilling journey. Partner with us, and let s build your success story together.

With over 80 locations operational and more in development, it s clear that this group is growing. The success of this Restaurant Group is a result of the collective efforts of franchisees, hostesses, servers, kitchen staff, and management teams. They strive to uphold the values of service and quality to provide a positive guest experience. The corporate office is staffed with experienced professionals who contribute expertise in operations, design, marketing, and development.

Together, they have over 200 years of combined restaurant expertise, driving the sustainable growth and vitality of every brand.

A General Manager is an experienced restaurant and bar operator who possesses excellent communication skills and is a dynamic and hardworking leader. They are full of fresh ideas and keen to take on all operational responsibilities. They are a detailed and caring leader who is deeply committed to sharing their knowledge with our teams. They are committed to developing future GMs and Chefs and their teams.

This position reports to the Regional Manager / Director of Operations. The overall purpose of the position is to achieve company objectives by driving sales through building guest count by generating industry-leading restaurant revenue, profit, expansion, and guest service goals by planning, leading, and directing the operation of the Corporate & Franchise restaurants within your region.

The successful General Manager will have an unparalleled passion for guest service, restaurant operations and management of profitability.

• Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success:
  Making guests feel special, top-line revenues, excellent service, high-quality products, strong morale, and superior profit management to achieve financial goals.
• Establish, direct, and review performance standards in food preparation, and production to ensure effective, controlled, and coordinated results are achieved i.e. quality, recipe adherence, service, cost controls, etc.
• Monitors, directs and coordinates effective sanitation, cleanliness, and organization efforts throughout the operations.
• Establishes, directs, and reviews beverage procedures to ensure adequate security and accountability, quality, presentation, and service performance.
• Remains current on federal, provincial, and municipal laws and regulations for our industry. Produces approved budgets, and operates within established guidelines regarding costs, expenses, sales, and profits.
• General Managers are directly overseeing the recruitment, training, development, and mentoring of current AGMs and Chefs and future GMs and Chefs.
• Direct involvement in and follow up with all disciplinary action, performance management working in conjunction with Human Resources with all management team members.
• Conducts frequent site reviews and audits of restaurants to ensure excellence in all areas.
• Handles or assists with any guest-related complaints and/or comments as well as coordinate the proper follow-up.
• Oversees the development of management and crew to ensure training and guidance.
• Prepares all local financial and operational reporting required delivering and analyzing the financial results of the restaurants regularly. Review any significant variances from the budgeted figures. Ensures practices meet or exceed yearly financial targets.
• Monitors the expenses of the…