Operations Administrator

Location: Willenhall
Operations Administrator
Full Time, 37.5 hours, Monday to Friday
Office based, Permanent
Willenhall
£26,000

A growing business is looking for an Operations Administrator to join their busy operations team. The role involves coordinating customer orders from start to finish. You’ll work closely with internal teams, customers and field based engineers to keep daily operations running efficiently.
This is a varied position where strong organisation, communication and problem solving skills are essential.

Key Responsibilities
Manage customer orders from initial booking through to aftercare
Coordinate schedules and allocate work to field based engineers
Act as the main point of contact for customers
Handle aftercare enquiries and support with resolving issues
Maintain accurate job records
Ensure customers receive clear communication and a high standard of service throughout
Support the wider team to meet deadlines and targets
What You’ll Need

Experience in operations, planning, scheduling or coordination
Confident working with field-based engineers
Strong organisational and time management skills
Excellent communication and customer service ability
High attention to detail and accuracy in admin tasks