Collection Administrator

Income Collection Administrator

Location:

Walsall, WS1 - onsite for training and then moves to Hybrid basis.

Pay Rate: £14.14 per hour PAYE

Hours:

Full Time, 37 hours per week, Monday to Thursday: 8:45am - 5:15pm (1-hour unpaid break), Friday: 8:45am - 4:45pm (1-hour unpaid break)

Contract Length: 12 Months Initially (with potential for extension)

About the Role

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for an experienced Income Collection Administrator to join a busy finance team. This is an excellent opportunity for a detail-oriented administrator with a finance, credit control, income collection or reconciliation background to support a high-volume service environment.

The successful candidate will play a key role in supporting income collection processes, resolving customer queries, maintaining accurate financial records and ensuring income-related transactions are processed efficiently and accurately.

Following an initial on-site training period, hybrid working arrangements will be available, with office attendance requirements discussed with the hiring manager.

Key Responsibilities

• Processing customer account set-ups and maintaining accurate records.
• Raising and processing credits, including investigating and resolving discrepancies.
• Reviewing spreadsheets and financial data to identify errors and inconsistencies.
• Managing finance-related enquiries received via internal helpdesk tickets, emails and correspondence.
• Handling customer queries relating to income collection activities.
• Supporting reconciliation processes and ensuring financial records remain accurate.
• Processing and inputting data onto internal systems with a high level of accuracy.
• Taking card payments over the telephone in line with procedures.
• Printing, preparing and processing financial documentation.
• Managing incoming and undelivered post, including scanning and distributing correspondence to the appropriate departments and arranging re-delivery where necessary.
• Liaising professionally with members of the public, councillors and internal stakeholders.
• Meeting service deadlines and managing workloads effectively within a fast-paced environment.
• Following established financial procedures whilst using initiative to resolve issues independently.

Essential Experience and Skills

• Previous experience within a finance administration, income collection, credit control or reconciliation environment.
• Experience raising credits and investigating financial discrepancies.
• Strong administration and data entry experience with excellent attention to detail.
• Previous experience processing telephone card payments.
• Experience working with spreadsheets and financial information.
• Customer service experience, including handling and resolving customer queries.
• Previous experience using finance systems and helpdesk/ticketing systems is beneficial
• Ability to manage multiple priorities and meet deadlines consistently.
• Strong written and verbal communication skills.
• Confident using Microsoft Office applications, particularly Excel and Outlook.
• Ability to work independently as well as collaboratively within a team.
• Flexible and adaptable approach to changing priorities and workloads.

What We’re Looking For

We are seeking a proactive and organised individual who thrives in a structured finance environment. The ideal candidate will possess strong analytical skills, a keen eye for detail and the ability to deliver excellent customer service whilst maintaining accuracy across financial processes.

This is an excellent opportunity for someone with a finance administration, income collection, credit control or accounts support background who is looking for a long-term assignment with the potential for extension.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references