Senior Despatch Officer

Job Purpose and Role:

To assist the Head of Despatch in providing a first class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.

• To deputise for the Head of Despatch where necessary
• Receiving telephone or online orders and entering onto the online system
• Raising of invoices and allocating payments
• Issuing customer statements
• Packing goods and despatching using online courier systems
• Printing and compiling training manuals and materials
• Assisting Head of Despatch with ordering products from suppliers
• Receiving goods inwards and general warehouse duties
• Dealing with customer queries and resolving complaints
• Communicating information to customers in a timely manner
• Undertake any necessary training and development as required
• Any other duties as required

If you are interested in this role please attach your CV to the link provided.