Technical Operations Engineer; 3rd Line

Technical Operations Engineer (3rd Line)

Location:

Spherica, Walsall, England, United Kingdom

This range is provided by Spherica. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Job Title: 3rd Line Technical Support Engineer
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.
12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.
The DuPont shift pattern follows a 4-week rolling rota as follows:
4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required
Salary: £40-£45K pa DOE

Start Date:

Q1 2026

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working. This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

The role involves overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer's technical operations. It will support day‑to‑day tasks in all aspects of Infrastructure, Network, and Security management responsibilities, and be an integral part of a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.

• Strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies.
• Proficient knowledge of firewall solutions, both physical and virtual, and strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi‑Fi.
• Experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.

At Spherica, we believe that a connected team is a successful team, we're proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We prioritise wellbeing, personal development, and regularly review our offerings to ensure they remain relevant.

• 22 days holiday (basic)
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200‑£500 reward depending on level of role) – T&C apply
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits:
  Employee Assist Program, Gym & Active discounts, retail discount, salary sacrifice schemes including Cycle to Work and Purchase of Leave
• Enhanced Paternity Pay
• Enhanced Maternity Pay – with 2 years' service

Entry level

Full-time

Information Technology

IT Services and IT Consulting

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