ICT Service Delivery Manager

We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. You will manage the IT Service Desk team, ensuring smooth daily operations and a culture of excellence. The ideal candidate will have proven experience in IT service delivery or operations management, with strong leadership and technical expertise in infrastructure, networking, and applications, particularly in Microsoft 365, Azure, and SharePoint.

Staying up-to-date with emerging technologies is key to addressing operational challenges.

In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service resolution, while monitoring and improving service delivery processes. You will work closely with internal teams and external partners to ensure seamless IT service integration and use data analysis to identify trends and opportunities for improvement.

• Ensuring the efficient, reliable, and customer-focused delivery of IT services across the organisation.
• Managing the IT Service Desk team (1st–3rd line engineers), overseeing day-to-day operations, and taking ownership of the IT budget.
• This role is pivotal in maintaining high service standards, driving continual improvement, and ensuring technology supports Watmos objectives and residents’ needs.