CQC Manager

Essential Criteria and Desirable Criteria

• Level 5 Diploma in Health and Social Care Management or equivalent.
• Ability to train staff in courses such as manual handling, basic life support and medication.

• Able to lead a team, give clear instructions and report to more senior staff if concerned.
• Use own initiative and work with minimal supervision and report any concerns to senior management. Excellent organisation and time management skills.
• Experience of creating and developing internal systems for monitoring and compliance.

• CQC inspections and knowledge of social care compliance requirements.
• Writing care plans and risk assessments.
• Management experience from working for a home care provider or social care provider in an office environment.

• Understands equal opportunities and support the diversity of our service users and staff members.
• of various client groups including those receiving end of life care, palliative care, learning disabilities or long-term health conditions.
• Understanding of CQC requirements and KLOEs.
• Development of internal strategies including training and development, business development and growth as well as policies and procedures.

• Ensure the service meets, and indeed exceeds legislative requirements included in the Health and Social Care Act 2008 and The Care Act 2014.
• Ensure the delivery of safe, personalised services to each individual service user through assessment, person centred care planning and regular outcome focussed reviews of services and to ensure that all new referrals are responded to in a timely manner. This includes assessment, writing of care plan and start of package.
• Oversee the co-ordination of care workers across the service and to ensure that the organisation's duty of care to staff and service users is always maintained.
• Ensure good communication with all who come into contact with our service including commissioners, service users, relatives, social workers etc.
• In partnership with senior management, participate in the strategic planning of the service including business development and innovative service delivery mechanisms, and to grow and develop services through increasing hours delivered and maximising referral opportunities.
• Identify and notify senior management of business opportunities including tenders. This will include winning of business through calls or maximising existing relationships.
• Identify marketing opportunities, and manage projects that will improve the efficiency and effectiveness of the service.
• Identify recruitment needs and develop plans to ensure the service is appropriately resourced for business growth.
• Be routinely involved in a range of human resources/staff management duties including: working with team to agree KPI's, recruitment and selection, training, supervision/appraisal, disciplinary/capability procedures and absence management.
• Ensure that staff are trained for their roles and that staff have access to suitable training to enhance their skills and abilities.
• Send out regular information to staff via email to ensure that they are kept informed of legislative changes, business updates and training opportunities.
• Ensure that staff are aware of the policies and procedures of Cardea Healthcare, and to offer advice, support and guidance to staff at all levels.
• Resolve all complaint and manage all difficult situations within the branch.
• Evaluate services through regular review, annual reviews, surveys for service users and staff, analysis of complaints and compliments etc.
• Monitor and manage business needs in relation to credit control where required which includes raising of direct payment invoices, chasing payments from clients and ensuring correct invoicing information has been obtained.
• Ensuring all payroll has been completed and the correct hours have been billed for all customers.
• Participate in and organise on call duties and deal with emergency situations.