Carers Project Worker Carers Hub

JOB TITLE: Walsall Carers Hub – Carers Project Worker

EMPLOYMENT STATUS: Permanent

RESPONSIBLE TO: Walsall Carers Hub Coordinator

HOURS: 24 hours per week

WHERE: Walsall Carers Hub (WS1 1TU
) and outreach across Walsall

Are you passionate about working alongside individuals, families, and communities to make a meaningful difference? Do you thrive in a role that balances independent responsibility with strong team collaboration? If so, we’d love to work with you.

Midland Mencap is looking for a committed and enthusiastic ‘Carers Project Worker’ to help bring the vision of the Walsall Carers Hub to life. This is a dynamic role where you’ll take ownership of your work while being supported by a close-knit, experienced team, your line manager, and the people we serve.

You will:

• Be motivated by making a difference in people’s lives.
• Bring experience in supporting people in community settings, especially in diverse and underrepresented communities.
• Understand the unique challenges faced by unpaid carers and be ready to listen and act as needed and appropriate.
• Communicate confidently with carers, colleagues, professionals (such as social workers or teachers), and community organisations.
• Be organised, adaptable, and resilient in a role that blends emotional intelligence with practical action.
• Have a proactive approach to safeguarding, confidentiality and compliance.

Most importantly
, you’ll share our belief that people with lived experience should shape the services they use, and you’ll be excited to work in a co-produced, strengths-based way.

If you have experience working with unpaid carers and families with children, young people, or adults with illness or disabilities, that’s a bonus. But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.

As a key team member of the Midland Mencap/Walsall Carers Hub team, you’ll play a central role in identifying and supporting unpaid carers—people who provide care to family members, loved ones, friends or neighbours with disabilities or long-term conditions.

You’ll build strong, trusting relationships with individuals, families, volunteers, and partner organisations, working in a way that is co-produced and rooted in mutual respect.

You will help carers identify and build on their many strengths, through the completion of strengths-based Wellbeing Assessments (face-to-face, by phone or online), working within the busy ‘drop-in’ Information Service greeting and supporting visiting un-paid Carers, Disabled Adults and Professionals, or through ‘outreach’ sessions across Walsall or in Carers’ own homes.

You will facilitate Carers (Wellbeing) Support Groups & Activity Days and support and contribute to workshops and training opportunities.

Your day-to-day duties will include
:

• Direct Support
  :
  Offering frontline, person-centered support to unpaid carers through one-to-one conversations, group sessions, and wellbeing activities.
• Collaborative Planning
  :
  Working together with colleagues, carers, and volunteers to design and deliver a wide range of meaningful, inclusive activities that reflect the strengths, interests and goals of those we support.
• Asset-Based Approaches
  :
  Identifying and celebrating the strengths of individuals and communities, from across Walsall’s rich cultural diversity.
• Information & Guidance
  :
  Providing clear, relevant advice and signposting to help carers navigate services, understand their rights, and access support. This can be face-to-face, by telephone, or online.
• Promotion & Outreach
  :
  Helping to raise awareness of the Walsall Carers Hub within local communities and through professional networks, including statutory and voluntary agencies.
• Volunteer Engagement
  :
  Supporting and working alongside volunteers to enhance the reach and impact of the service.
• Monitoring & Safeguarding
  :
  Ensuring person-centered plans and risk assessments are in place, and recording your work in line with Safeguarding, GDPR, and all other Midland Mencap’s policies.
• Reflective Practice
  :
  Taking part in regular team reviews of casework and activities to learn, improve,…