Customer Service – Personal Banker

Customer Service – Personal Banker – 6 Month Fixed Term Contract

Location:

Nat West Walton‑On‑Thames, England, United Kingdom

Join us as a Customer Service, Personal Banker in Walton on Thames.

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
• This job does not meet Skilled Worker visa sponsorship requirements.

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

• A competitive salary starting at £26,010, pro rata for the hours you work.
• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Flexible in terms of hours, typically during branch opening hours:
Monday to Friday 9am‑5pm, rotational Saturdays, including bank holidays.

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, confidence, ongoing coaching and support, and study towards a recognised external qualification.

To find out more about the benefits we offer, check out our rewards and benefits page.