Multi Site Service Technician

Advertised on behalf of Playnation Genda Ltd

This is a site-based role and involves customer service of high standards including machine servicing and repairing at a multisite game's environment. The role involves working individually and you must be able to work on your own initiative. Due to the nature of the business, this role will involve working on a rota pattern covering a 7‑day operation, to effectively manage all company assets.

Responsible for maintaining and growing machine density.

To grow profitability by improving the income margins to achieve targets and budget.

To provide the highest standard of operation and liaise closely with site management to develop business and maintain longevity of contract.

• Monitor machine performance and ensure machines and arcades are operated to maximum potential by full and correct maintenance, repair schedules, meter analysis and income tracking.
• Control and safeguard all floats and income in conjunction with your Area Manager and document weekly float checks.
• Plan and implement machine movements and installations with the Area Manager and monitor the machine plan weekly.
• Ensure sufficient spares are in stock to eliminate machine downtime; keep toys and redemption stock at the correct level; complete regular and company stock checks.
• Repair amusement equipment/coin changers in the complex as notified by the public or management team.
• Maintain maximum security of company assets e.g., cash, service keys and machines.
• Carry out Portable Appliance Tests and Planned Preventative Maintenance (PPM) visits according to company or customer schedules, ensuring documentation is completed; also carry out PC swaps and project updates as required.
• Carry out machine installations, changes and removals as required.
• Promote and maintain a good relationship with customers and always promote a correct company image by ensuring standard of dress meets company requirements.

• Qualities Essential: essential to perform the job.
• Qualities Desirable: allow the job to be performed at the optimum level.
• Work Experience.

• Customer service skills.
• Knowledge of the industry.

• General management experience.
• Experience with in the leisure sector.

• Academic or professional qualifications.
• Minimum GCSE level Maths and English.
• Management diploma / qualification.

• Analytical skills.
• Computer skills.
• Interpersonal skills.
• Commercial skills.
• Time management.
• Flexibility.
• Decision making.
• Problem solving.

• Leadership.
• Flexibility.
• Team working.
• Tenacious.
• Commercially focused, proactive.
• Strong people‑management and people‑development skills.
• Disciplined communication skills.
• ‘Always available’ attitude.
• Ability to motivate and inspire people.
• Enthusiastic.

Prepared to work unsociable hours as necessary.