Helpdesk Coordinator

Location: Appleton Thorn
Helpdesk Coordinator

Benefits

* Annual Leave - 24 days plus the bank holidays pro rata.

* Pension scheme - 5% employee and 3% employer.

* Life Assurance - x2 your annual salary.

* Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.

* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.

* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.

* Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

Description

* To determine required response level to breakdown calls and reported defects.

* Respond to calls within expected timescales.

* To ensure that suppliers work efficiently and cost effectively.

* Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.

* Updating Operations Team with completion times for repair work.

* Reporting details on handovers and the Fleet System.

* To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.

* To update Fleet System with breakdowns, defects and purchase orders.

Qualifications

* Experience in a similar role and environment.

* Competency MS Packages - Excel, Word and Outlook etc.

* Good level of numeracy and literacy.

* Attention to detail and a high level of accuracy with a keen eye for detail.

To apply please call Hariley Solutions on (phone number removed)