Order Entry Administrator

More about the role

As an important member of the Order Entry Team you are responsible for accurately processing new repair remake and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly impressions and audiograms meet quality standards and all related documentation is prepared and processed efficiently. The position requires strong attention to detail communication skills and a commitment to maintaining accuracy and efficiency across all stages of order handling.

• Accurately enter new orders into SAP ensuring correct selection of accounts shipping methods pricing and instrument model / variant configuration.
• Review and assess impressions for quality and audiograms for instrument suitability.
• Print prepare and scan all required paperwork and documentation.
• Confirm orders through to the next stage of processing.
• Identify and escalate any incomplete or unclear orders using Salesforce (CRM).

• Verify serial numbers against provided documentation.
• Enter repair and remake orders into SAP ensuring accurate configuration (ITE only where applicable).
• Assess impressions for quality on remake orders.
• Query and elevate any discrepancies or issues through Salesforce (CRM).

• Verify invoice dates to determine eligibility within the agreed return period.
• Process credits for approved in-period returns and prepare items for reprocessing.
• Return any out-of-period credits (not approved) to the Dispenser.
• Record and elevate any order or credit-related issues through Salesforce (CRM).

• Fluent written and verbal English skills
• Proficient in MS Office and quick to learn new systems
• Strong organisational and time management skills
• Attention to detail and accurate documentation habits
• Ability to prioritise and work efficiently under pressure
• Proactive responsible and customer-oriented mindset
• Team player with good communication and collaboration skills
• Reliable adaptable and eager to learn continuously
• Prior experience in a similar role or equivalent education (e.g. GCSE English / Maths) is an advantage

As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We offer a wide range of training opportunities for both your professional and personal development and there are exceptional growth opportunities with individual development plans.