ADHD Administrator

The post-holder must playa proactive role receiving, managing, and recording patient demographic and treatment data. The post-holder must undertake effective forward planning, toensure that the administrative needs of the service are met and must carry outa range of effective administration processes to support the delivery of high-quality patient care.

The postholder needs tobe experienced with TPP Systm One.

To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult Right to Choose ADHD service.

Take the lead in being responsible for, and process, incoming calls and referrals to the Adult Right to Choose ADHD team.

To action and manage all related correspondencereceived into the office, managing emails appropriately.

To take and promptly pass on accurate notes and information exercising independent judgement and discretion when handling,monitoring and filtering information within data protection, customer care and confidentiality guidelines.

To co-ordinate and oversee bookings on clinicalsystems reporting any problems as appropriate.

To prioritise duties, ensuring that all deadlines are met.

To deal with a range of queries from patients,General Practice and other agencies in a polite and helpful manner, seeking advice and guidance from the Service Manager and wider team as and when required.

To type correspondence including letters and reports where required.

To maintain office filing systems and ensure information is accessible to relevant staff, always ensuring confidentiality.

To have excellent verbal, written and communication skills.

To have the ability to remain calm and empathetic in sometimes difficult and stressful situations.

Complete additional skills specific training when required.

Quay Primary Healthcare CIC is a primary care support organisation for four GP Primary Care Networks (PCNs) in Warrington. Our mission is to deliver innovative , patient centred , inclusive services that respond to local and national needsexpanding neurodiversity care , supporting workforce development, and drivingneighbourhood working to improve outcomes and reduce inequalities.

By working collaboratively across our organisation, we enable healthcare services to be delivered by the right professionals, in the right place, at the right time. Weare committed to recognising and promoting the skills, expertise, and dedication of the healthcare professionals who serve our local communities andbeyond.

We employ and provide a range of Additional Roles Reimbursement Scheme (ARRS) staff to GP practices, including paramedics, First Contact Practitioners (FCPs), clinicalpharmacists, and pharmacy technicians. We work closely with Clinical Directors and PCN management teams to support service delivery and meet the needs oflocal populations. We are committed to the training, development, and wellbeingof our staff at a personal, professional, and organisational level.

To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult R2C ADHDservice.

Take the lead in being responsible for, and process, incoming calls and referrals to the Adult R2C ADHD team.

To action and manage all related correspondencereceived into the office, managing emails appropriately.

To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling,monitoring and filtering information within data protection, customer care and confidentiality guidelines.

To co-ordinate and oversee bookings on clinicalsystems reporting any problems as appropriate.

To prioritise duties, ensuring that all deadlines are met.

To deal with a range of queries from patients,General Practice and other…