Customer Engagement Officer

Customer Engagement Officer
Warrington based | £25,000 + bonus

As Customer Engagement Officer you’ll be the first point of contact for customers, delivering friendly, professional support from initial enquiry through to course completion. You’ll play a vital role in ensuring every delegate and employer receives a consistently high standard of service.

Working closely with the Customer Engagement Lead and the wider team, you’ll help coordinate training courses, manage bookings, maintain customer records, and support the smooth day-to-day running of training operations.

Key Responsibilities

* Act as the first point of contact for customer calls and emails, providing clear, accurate, and approachable support

* Process bookings and efficiently coordinate training schedules

* Maintain up-to-date customer records and assist with reporting requirements

* Liaise with trainers and internal teams to ensure training courses are delivered smoothly

* Provide administrative and communication support to the Customer Engagement Lead and National Business Development Manager

* Identify opportunities for repeat business or additional services with existing clients

* Contribute to the ongoing improvement of customer service processes

* Represent the organisation professionally and positively at all times

Experience

* Confident and professional, with strong written and verbal communication skills

* Highly organised and able to manage multiple tasks effectively

* Customer-focused, with a genuine commitment to delivering excellent service

* Comfortable using CRM systems and standard office software

* Positive, proactive, and enthusiastic about working as part of a collaborative team

* Motivated to learn, grow, and develop within a national organisation