Technical Incident Administrator

Citrus Recruit are excited to be recruiting for a for a Technical Incident Administrator for a well-established and organisation based in Birchwood.

Your role is to play a key part in the smooth handling of technical and operational incidents. This is a pivotal position within the business, acting as a central point of coordination between teams, ensuring incidents are managed efficiently, accurately and with a strong customer-first mindset.
 
The ideal candidate will have good knowledge of how a car works and car parts.
 
You'll be joining a supportive, fast-paced environment where continuous improvement, teamwork and high service standards are genuinely valued.
 
Responsibilities & day to day duties
As a Technical Incident Administrator you will be responsible for:
 
Act as the main point of contact for technical incidents, ensuring they are logged, managed and resolved efficiently
Ensure the administrative completeness and accuracy of incident and claim files, checking consistency of data such as beneficiary details and vehicle identification
Liaise with internal teams and management where escalation or additional support is required
Actively contribute to the ongoing improvement of claims and incident management processes
Accurately register and manage complaints or expressions of dissatisfaction in line with company procedures  

Skills & experience required.
 
Previous experience in incident management, claims handling, technical support or a similar operational role
The ideal candidate will have good knowledge of how a car works and car parts
Strong attention to detail with the ability to manage accurate records and documentation
Confident communicator, able to deal with internal stakeholders and management professionally
Good IT skills and experience using internal systems or databases  Benefits
 
Salary £26,000
25 days holiday. Additional birthday day off + Buy annual leave scheme
Death in Service  
Critical illness  
Private Healthcare  
Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
Enhanced Maternity & Paternity pay
9am to 5pm or 8am to 4pm (on rotation) (with a one-hour unpaid lunch break) = 35 hours per week, Monday to Friday  Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity.

Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities