Application Support Analyst

Application Support Analyst page is loaded## Application Support Analyst locations:
Warrington - Support Office time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 9, 2026 (30 days left to apply) job requisition :
R101252
** Who we are
** Vaultex are the UK’s leading cash processing company, with sites nationwide.  When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.
*
* Hours:

Monday to Friday 09:00 - 17:00 - 35 hours per week
***
* Location:

Hybrid role - 104 Dalton Ave, Birchwood, Warrington, WA3 6YF
& Remote
**** Grade: CM40
**** Salary available on request.
**** Job purpose
** The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels.  This role requires an individual that is flexible, adaptable and focused on providing excellent in business critical support for the Vaultex Applications that underpin the successful running of the operation.
** Main responsibilities
*** Taking ownership to, manage, and resolve queries and incidents reported into the team. Maintaining accurate documentation of incidents, requests, resolutions, and procedures.  Providing timely and efficient support across the Vaultex business.
* Developing training skills to enhance technical skills.
* Promptly triaging application team tickets, offering solutions or workarounds to incidents, problems, and requests.
* Analyse and diagnose issues to identify root causes, implementing solutions or escalating when necessary.
* Meet KPIs and SLA thresholds, working to reduce overall incident and request counts.
* Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents.
* Collaborate with third parties and subject matter experts for 3rd line support.  Coordinate with Application Delivery and key application owners for product updates and changes.
* Maintain exceptional customer service skills, ensuring positive user experiences.
* Identify and support process optimization opportunities, contributing to the implementation of proposed solutions.
* Contribute to service management process improvement and product enhancement initiatives.  Collaborate with other departments to improve cross-functional communication.
* Provide technical assistance and training to users on various software applications and tools.
* Take part in the Application Team review meetings, providing constructive feedback to other team members.
** Knowledge, skills and experience required
*** Experience working in an Application Support Team.
* Experience working in an ITIL environment.
* Demonstrable troubleshooting skills at various support levels.
* Experience with in a Software Development Environment and understanding of the SDLC.
* Experience supporting bespoke application environments and familiarity with relevant technologies.
* SQL server/SQL query knowledge.
* Strong communication and interpersonal skills.
* Customer-focused attitude with a desire to support and resolve customer issues.
* Ability to take ownership of tasks independently and collaboratively.
* Ability to multitask and prioritise effectively.
* Experience with IT Service Management Tools.
** What we offer you
** We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:
* A generous company pension – auto-enrolled 4% employee 10% employer.
* Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
* Group life assurance 4 x salary.
* Group income protection.
* Vaulte Xtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
* Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
* Robust Learning and Development team and opportunities for career progression.
* Performance based yearly bonus (grade dependant).
* One…