Operational Manager, Corporate

Gibb Medical & Rescue, based in the UK with offices in the USA and Europe, is a leader in the provision of high‑quality pre‑hospital and in‑hospital care training, clinical governance, medical equipment and offshore medics. Founded in 2005, our mission is to enhance the standards of immediate medical care through comprehensive training programs, cutting‑edge resources, and expert‑led clinical governance.

Gibb Medical & Rescue is a division of the Gibb Group who is the industry’s leading provider of PPE and MRO products and services as well as one of the energy sector’s most experienced, qualified suppliers. Available globally, our extensive product range is backed by in‑house expertise that adds value and ensures our clients’ offshore teams and assets are protected at all times.

Our aim is to be a global leader in the provision of high quality medical and rescue services. The Operational Manager will provide administrative, logistical, business development and operational support to the spectrum of activities the department performs. Accountable to the Head of Department, they will have responsibility for the operational services delivered by the department.

• Provide operational leadership across the department, ensuring alignment with strategic goals.
• Oversee the planning, coordination, logistics and delivery of operational activities across areas of responsibility including management of staff rotas.
• Ensure compliance with internal quality assurance standards and external regulatory requirements.
• Collaborate with clients to assess needs, deliver tailored services, and maintain strong working relationships.
• Lead recruitment, onboarding, and development of staff within the operational teams.
• Monitor operational budgets, resources, and logistics to ensure cost-effectiveness.
• Support the implementation and maintenance of digital systems inline with GDPR, HIPAA and Caldicott guidelines.
• Contribute to continuous improvement initiatives by gathering feedback, analysing performance data, and implementing enhancements.
• Represent the organisation in operational meetings, audits, and client engagements as required.
• Identify and pursue new business opportunities to support the growth of the organisation.
• Collaborate with internal teams to prepare proposals, presentations, and bids for new projects.
• Conduct market research and competitor analysis to inform strategic planning.
• Represent the organisation at industry events, conferences, and client meetings.
• Work closely with the leadership team to align business development strategies with organisational goals.

• Regular presence in the office and complete day-to‑day office management duties as required.
• Support any new members of the team with mentorship as required/necessary.
• Support Health and Safety activities within area of responsibility.
• Be a “trained person” under the organisation’s Safe Storage and Handling of Medicines (SSHM) policy with responsibility for the management of medicine stocks held within GMR HQ.
• National & International travel as required.

• UK Warehouse Support:
  Serve as a point of contact for the UK warehouse team, providing expert guidance on medical product‑related queries to ensure operational accuracy and compliance.
• Hire Kit Leadership:
  Lead the provision and servicing of hire kits, working under the strategic direction of the Head of Medical Products to ensure timely availability and compliance.
• Service Schedule Coordination:
  Manage and monitor the service schedule for all hire equipment, ensuring maintenance is conducted in line with safety and performance standards.
• Staff Training:
  Deliver structured training programmes to international staff, focusing on the specific handling, regulatory, and operational requirements of medical products.
• US Warehouse Operations:
  Oversee the day‑to‑day management of the USA warehouse, including inventory control, order fulfilment, and dispatch processes to maintain service excellence. This is predominantly done remotely with support of US warehouse team.
• Product Traceability and Compliance:
  Verify the accurate logging of…