Operations Manager

Who We Are

At BES Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. We help keep our customers’ assets legally compliant, operational and, above all else, safe. Our electrical division specialises in Electrical Installation Condition Reports (EICRs), critical inspections and Electric Vehicle (EV) charging solutions.

As an Operations Manager for our Housing division at BES Group Electrical, you will coordinate teams, support clients and manage engineers’ schedules to ensure the smooth delivery of electrical compliance services.

• Guide and support the call-handling and booking team to ensure efficient scheduling of EICRs and associated repair works
• Work closely with engineers to maintain effective and productive schedules
• Foster a collaborative and inclusive culture across the operations team
• Oversee end-to-end scheduling and workflow for electrical compliance programmes
• Ensure appointments and remedial works are planned effectively, minimising disruption for residents
• Monitor progress against KPIs, SLAs, and escalates risks or resource issues when necessary
• Maintain accurate and timely updates across systems, trackers, and reporting platforms
• Support Contract Managers with client communication and queries
• Promote a customer‑focused approach across the team
• Identify opportunities to improve scheduling, communication, and reporting processes

• A starting salary between £28,000 to £32,000 (depending on experience)
• Up to £10,000 annual revenue bonus, paid in monthly instalments
• Company Pension Scheme
• Annual salary review
• 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
• An extra day’s holiday to take on Christmas Eve each year
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Fundraising support for your chosen charity

• Experience coordinating operational teams within a service‑led, customer‑focused environment
• Background in managing or supervising scheduling/customer contact teams
• Strong leadership and team‑management skills
• Excellent communication skills, both phone and client‑facing
• Strong organisational and multitasking abilities
• Skilled in conflict resolution and problem‑solving
• Competent in analysing operational data and producing reports
• Leadership or project management training (desirable)

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Industrial Machinery Manufacturing

We are a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant. Our focus on diversity, equality and inclusion is here to stay. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

To apply for this role, simply click ‘Apply’. We ask for some basic contact information and a CV or your Linked In profile, it’s that easy! Successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.