Account Manager Commercial Key Accounts

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Role:
Account Manager - Commercial Key Accounts
Located:
Field Based - Warrington
Package:
Competitive salary, commission, car allowance plus additional company benefits

(Ricoh operate a vibrant working policy giving you flexible hybrid working options)

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

• To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors.
• To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met.
• To be responsible for providing strategic insight regarding the customer’s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer’s business and actually solve their problems/meet their challenges.
• To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don’t know) across our core business, ITS, RGS and Outsourcing
• To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry.
• To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy.
• To be responsible for driving sales, margins and delivers customer value in any kind of economic environment
• To be responsible for protecting premium pricing through well designed solutions sale
  · To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities.
• To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer’s business) to ensure we demonstrate how Ricoh have added value to the customers business.
• To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account.
• To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships.

• Demonstrable track record of clean sales and of managing the end-to-end sales process
• Demonstrate sufficient knowledge to articulate Ricoh’s key Value Propositions (OP, OS, RGS and AS/BPS) at C suite level.
• Ability to accurately identify and engage with multiple key stakeholders
• Effective questioning and active listening
• Articulate with excellent presentation skills
• Inspires trust and confidence and creates a positive impression/has ‘gravitas’ in front of customers
• Resilient and tenacious with the ability to calculate and manage risks where appropriate
• Always have an empathetic selling approach understanding the customers point of view
• Understands the customer’s business/vertical – economic drivers/customer’s value drivers
• Commercially aware/business acumen - keeps abreast of the market
• Not afraid to share their views, even when they’re…