Domestic Abuse Adviser

BACKGROUND INFORMATION Citizens Advice Warrington provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality, and challenge discrimination. Our Aims and Principles are:
Our aims: to provide the advice people need for the problems they face to improve the policies and practices that affect peoples lives. Our principles:
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. Our advice is free, independent, impartial and confidential. The Service is non-judgmental, offering assistance as appropriate to all callers. We aim to be equally accessible to everyone who seeks or needs our help, regardless of age, race, religion, gender, HIV status, disability, sexuality or other form of discrimination.

All our advice workers, whether paid or volunteer, are professionally trained to provide an accurate, quality service and to be supportive to clients. How the service operates:
Citizens Advice Warrington operates from The Gateway building in the town centre. Citizens Advice Warrington deals with thousands of enquiries each year, giving detailed information, advice and support to people on every subject. The majority of problems concern social security benefits and debt, followed by employment, domestic abuse and housing law. All our caseworkers are required to work to Advice Quality Standards and are required to meet individual performance targets.

You will be joining a very dynamic team who is proud of their past achievements but know that so much more still needs to be done. The pandemic and unprecedent cost of living crisis have seen more and more people lose their jobs, struggle to pay their utility bills and face the risk of losing their home. For more information about the work of the Citizens Advice service you can visit our website.

Advert We are looking for someone with strong communication, empathy and organisational skills to take on this established and important role within Warrington, supporting individuals affected by domestic abuse. Working alongside Warrington Borough Councils qualified Independent Domestic Violence Adviser (IDVA), you will provide advice and practical support to individuals experiencing domestic abuse, helping them to understand their options, access appropriate services, and address related housing, debt and financial issues.

You will deliver support using a trauma-informed, person-centred approach, recognising the complex impact of domestic abuse and working at each individuals pace. A key part of the role is to champion individuals in abusive relationships, helping them to overcome the practical, financial and emotional barriers that can make it difficult to leave or improve their situation. No previous experience of working in domestic abuse is required;

however, you will have experience of housing and/or debt advice or another related advice area. Full support and training will be provided, and you will have the opportunity to develop your knowledge and practical skills to support individuals face-to-face, by telephone and through online platforms. It will provide excellent experience and training opportunities for someone wishing to progress in this field.

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people from all backgrounds. Summary Terms & Conditions of post

Job Title:

Domestic Abuse Advice Worker Reporting to: TBC

Hours:

21.75 hours week (36.25 per week 22 days annual leave FTE) Salary: £ 16,695,84 (pro rata to £27,826.40 FTE) Job description Context of role:
You will deliver support using a trauma-informed, person-centred approach, recognising the complex impact of domestic abuse and working at each individuals pace. A key part of the role is to champion individuals in abusive relationships, helping them to overcome the practical, financial and emotional barriers that can make it difficult to leave or improve their situation.…