Customer Support Assistant

Overview

Warwick District Council is seeking a motivated individual to join the Corporate Support Team as an Administration/Support role within Governance Services. The team aims to provide a “same day service” and you will need to work under your own initiative, assess and comprehend written material, and follow procedures. This is a full-time, office-based role.

Salary: £25,989 - £26,403 per annum

Hours:

37 hours per week – office based initially at the Warwick District Council offices in the Town Hall, Parade, Royal Leamington Spa, CV32 4AT
. By 1 April 2026, the job will be based at Building 1, Saltisford Office Park, Ansell Way, Warwick, CV34 4UL
.

Primary duties include management of inbound and outbound post, deliveries, scanning documents and processing of payments. Full training will be provided.

This post is subject to a basic DBS disclosure and is not suitable for home or hybrid working.

To discuss the role further please contact Julia Wyncoll on telephone number

Closing date:
Wednesday 7 January 2026
Interview date:
Wednesday 14 January 2026

• Provide administration and support to the Corporate Support Team, ensuring efficient operation and customer service excellence.
• Manage inbound and outbound post, deliveries, scanning documents and processing payments.
• Follow procedures and work under your own initiative with attention to detail.
• Assist with general administrative tasks to support governance services.

• Five GCSEs (including Maths and English) at minimum grade C or equivalent preferred.
• Knowledge of Microsoft Office packages including Excel and Word.
• Strong organisational and customer service skills.
• Compliant with safeguarding and welfare commitments for children, young people and adults.

Office-based role located in Warwick; not suitable for home or hybrid working.

• We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment.
• Basic DBS disclosure required.

We are recruiting to fill this position within the Corporate Support Team. By 1 April 2026, the job will be based at Building 1, Saltisford Office Park, Ansell Way, Warwick, CV34 4UL
.