Network Aftersales Coach

Position Summary:

Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability. Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement. Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance.

Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image. Role Purpose To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators. Role Scope Working as part of a team to:
Deliver improvements in a number of aftersales based Key Performance Indicators Working with business management and staff to root cause areas of underperformance and coach improved techniques in:
Customer Satisfaction Commercial performance (EVHC) Customer preparation and Technical Pre Plan Team working and communication Process improvement and quality management Quality control processes and analysis VWG systems understanding and utilisation Facilitating sustainable solutions and continuous improvement Staff development Ability to prioritise workload to deliver agreed contracted days Accurate and timely Administration Visit Reports and SMART Actions Consistent use of agreed analysis tools to aid root cause analysis and objective feedback to client MSXI Activity tracking, Expenses, Mileage Build a close working relationship with VWG Area Teams other manufacturer field teams.

Experience The successful candidate will need to possess a strong working knowledge of Dealer aftersales processes The ability to develop individuals in order to improve and sustain performance is imperative Previous / current experience of working in a regional or national role for a vehicle manufacturer and / or franchised dealer group would be an advantage. Demonstrable experience in business coaching and change management would be a strong advantage Key Competencies Ability to inspire, coach and influence others to achieve results Ability to communicate at multiple levels Outgoing and energetic Understanding of franchised dealer business best practices Excellent communication, interpersonal and analytical skills Accurate and timely Administration Flexible approach to work a self-sufficient, self-starter PC literate Working Pattern and

Location:

Permanent Monday-Friday

Location:

Field Based Package £40,000 - £45,000 per year 25 days annual leave entitlement Company contributory pension plan Healthcare scheme Life Assurance Company car You can read more about MSX International on our website: MSX International