Customer Complaints Handler

Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire

Join a respected, established and growing organisation in Warwick as a Customer Complaints Handler. We’re looking for someone with strong experience in complaint resolution — someone who can manage situations with empathy, professionalism, and clear communication. This is an excellent opportunity to develop your career within a supportive and collaborative environment.

What’s in it for you

Salary: £27,000
Benefits:
Private healthcare, critical illness cover & death-in-service cover, Employee Assistance Programme, staff discounts & regular social events
Time off: 25 days annual leave
Hybrid working: 2 days from home, 3 days in the Warwick office

Hours:

Monday to Friday, 8:30 am – 5:00 pm (no weekends or shifts)
Perks:
Free on-site parking, close to Warwick Parkway Station
Culture:
Supportive team environment with full training and ongoing development
Your responsibilities

Manage and resolve customer complaints from initial contact through to final resolution
Conduct detailed investigations to ensure fair, balanced, and timely outcomes
Draft clear and professional final response letters
Identify root causes and recommend process improvements to enhance the customer experience
Ensure all complaint handling meets FCA regulations and company standards
What we’re looking for

Proven experience in handling customer complaints (regulated industry experience desirable)
Excellent written and verbal communication skills
Ability to produce well-structured, professional final response letters
Knowledge of FCA guidelines (advantageous but not essential)
A proactive, customer-focused approach with strong problem-solving skills
If you’re seeking your next career move in customer complaints resolution, this role offers professional growth, work–life balance, and development opportunities