Operations Coordinator; Customer Service

Operations Coordinator (Customer Service)

City Sprint is hiring an Operations Coordinator in our Warwick office. This role is a fixed‑term contract until January 2027, with a salary of £25,771. Shifts run from 9 am to 6 pm, 40 hours per week, Monday‑Friday, office‑based.

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday.
• Death in Service allowance.
• Enhanced maternity and paternity leave.
• Complimentary day of annual leave for family moments.
• Health and wellness program access.
• Medicash Perks at Work discounts.
• Ride‑to‑work scheme.

• Answer phone lines promptly and professionally.
• Arrange collections, transit routes, and deliveries.
• Input event tracking for all bookings and in‑transit consignments.
• Liaise with Operations departments and Imports to ensure imports arrive within agreed SLAs.
• Provide customers with updates on exceptions or issues.
• Request and enter all PODs from relevant agents.
• Report all discrepancies to Managers.
• Provide quotes when requested to the relevant customer.
• Monitor emails for the Service Centre.
• Work with suppliers (agents) to deliver a seamless, high‑quality customer experience.

• Some experience supporting control with dispatching or allocating vehicles.
• Treat people with respect under all circumstances.
• Respond promptly and appropriately to the needs of customers and suppliers.
• Ensure all jobs are collected and delivered within agreed timescales.
• Deal effectively and promptly with client operational queries.
• Be proactive in suggesting improvements to service delivery.
• Be a skilled listener, able to understand and empathise with customers.
• Self‑motivate and work with minimal supervision.

Successful candidates will undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.