Customer Service Administrator

Customer Service Administrator • £25,000 to £28,000
• Hybrid working
• Warwickshire

We are supporting a leading national property developer that is looking to hire a Customer Service Administrator. This is a key role within their Customer Service function, ensuring new homeowners receive a responsive and positive experience. The company is well established, offers excellent training and long term development, and provides a supportive working culture.

As Customer Service Administrator, you will support the wider Customer Service team by coordinating repairs, logging information accurately and ensuring all customer issues are progressed in a timely manner. You will play an important part in delivering a high quality aftercare service to homeowners.

• Log customer issues on internal systems such as Dynamics and raise the necessary paperwork for invoice processing
• Allocate tasks to Customer Support Operatives, suppliers and subcontractors
• Order materials and chase suppliers to keep tasks within agreed SLAs
• Produce and issue reports to support the resolution of customer complaints
• Build strong relationships with subcontractors and suppliers to support continuous improvement in service delivery

• Minimum of three to four years experience in a customer service role within a fast paced environment
• Strong interpersonal and relationship building skills
• Ability to prioritise workload and work independently
• Experience using CRM systems such as Dynamics
• Understanding of basic health and safety protocols

• Experience working within property, construction or a similar industry
• Exposure to continuous improvement initiatives
• Ability to remain calm and solutions focused in challenging situations

• Excellent retail discounts and company funded life insurance
• Private healthcare and access to a high quality pension scheme with employer contributions
• Discounted house purchase scheme and car leasing options
• Professional training and development opportunities
• Supportive, inclusive working culture