Customer Engineering Coordinator

We're looking for a motivated Customer Engineering Coordinator to join our team. In this role, you'll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You'll ensure that industry standards and company procedures are followed, taking appropriate action when needed. This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

This is a part time role working 20 hours per week. We are flexible with the shift pattern and are open to discussing it in further detail at the interview.

• Create and manage work orders following company policies
• Schedule appointments and confirm with customers promptly
• Raise purchase orders and material orders using Calor's ERP system
• Track order progress, manage cancellations, and reschedule appointments
• Respond to customer communications within 48 hours
• Produce customer letters using company templates
  
  Manage Accounts Payable queues and monitor CRM cases
• Answer calls professionally and ensure GDPR compliance
• Take personal ownership of safety for yourself and others

• Strong written and verbal communication skills
• Ability to use your initiative and solve problems
• Calm, confident, and assertive with great interpersonal skills
• Team player with a flexible and adaptable approach
• Customer-focused and determined to meet goals
• Experience in customer service or call centre environments is a plus but not essential

• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme with matched contributions (up to 7.5% after 2 years)
• Life Assurance
• Staff discounts on gas and shopping

If you're ready to join a supportive team and play a key role in delivering excellent customer service, apply today!