Desktop Support Engineer

Requirements for This Role

• Minimum of 6+ years of experience
• Ability to travel to remote locations
• Provide deskside / OSS / FSO technical support to desktop PCs, laptops, tablets, smartphones, desk telephony, AV equipment, communications room devices/activities, desk cabling, software installation and troubleshooting, and any other related technology
• Deliver a high level of customer satisfaction and communicate strongly in both verbal and written communication in the local language
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines; diagnose and resolve unique, non-recurring problems with application software and operating systems
• Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs

• Excellent skills with user IT infrastructure including desktops, laptops, printers, handhelds, and smartphones
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now, and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies, and management concepts
• Effective communication in English and/or local language
• Basic knowledge of LAN technologies and hardware
• Ability to support video conferencing equipment

Seniority level:
Mid‑Senior level

Employment type:

Contract

Job function:
Information Technology

Industries: IT System Training and Support

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Location:

Halesowen, England, United Kingdom