ServiceNow Platform Administrator​/Developer

Location: Warwick UK (Hybrid)

Client : Global IT services, consulting, and business process outsourcing (BPO) company

Clearance:SC Cleared or SC Eligible

We are seeking an experienced Service Now Platform Administrator / Developer to support, maintain, and enhance our Service Now environment. This is a hands-on technical role focused on platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences.

• Monitor Service Now platform health, performance, and capacity.
• Apply patches, upgrades, and maintain overall platform stability.
• Troubleshoot and resolve platform issues; escalate to Service Now support where required.
• Configure and support core modules: Incident, Problem, Change, Service Catalog.
• Develop workflows, UI forms, client/server scripts, notifications, dashboards, and UI pages.
• Create and maintain user roles, groups, ACLs, and access policies.
• Maintain and improve CMDB accuracy, health, and data integrity.
• Implement ITIL-aligned service management processes.
• Identify automation opportunities and deliver enhancements using scripting and workflow tools.
• Support Agile/SCRUM development cycles and iterative releases.
• Deliver technical documentation, knowledge articles, and end-user guidance.
• Build and maintain integrations with third-party systems.
• Provide consulting expertise on Service Now functionality and best practices.

• 4-5+ years of hands-on Service Now administration and development.
• Strong proficiency in Service Now Core Platform, including ITSM, ITOM, TPRM, Service Portal, and Scoped Applications.
• Experience configuring workflows, business rules, client scripts, UI policies, and integrations.
• Strong understanding of SaaS-based Service Now environments.
• Solid grounding in ITIL processes:
  Incident, Problem, Change, CMDB.
• Technical skills in HTML, CSS, Java Script , and platform scripting.
• Experience troubleshooting, optimising workflows, and improving platform performance.
• Strong process and project management capabilities.

• Service Now System Administrator (CSA) certification.
• Service Now Implementation Specialist certification.
• ITIL Foundation certification.
• Experience working with Service Now domain separation.
• Previous experience in external client-facing consulting roles.

• Candidates must be SC Cleared or eligible to undergo SC clearance.

If you have strong hands-on Service Now expertise and are looking for your next challenge, we would love to hear from you. Please submit your CV via Reed or contact us directly for more information.