Desktop Support Technician

Help us make a difference to people with life-limiting illnesses...

We're looking for a Desktop Technician to join our Digital Business Support Team, providing IT support for our staff, volunteers and patients.

You’ll be working in an environment that offers insight into many aspects of the IT industry, such as enterprise level network security, ICT planning, documentation, and high-end hardware. You’ll also be provided with a training programme to develop your skills and knowledge.

Much of this role is focused around supporting users with their digital needs and providing excellent customer service.

This position is office-based at our Warwick Hospice, with occasional travel to our other sites when required. You’ll usually work during office hours, Monday-Friday, with some out-of-hours, on-call work, on a rota.

Similar roles include: IT Support Engineer; IT Technician;
Helpdesk Assistant.

• Support bespoke applications, desktop & laptop systems, and mobile devices
• Troubleshoot printing devices and network connectivity problems
• Provide support to staff with all existing systems and support staff IT training
• Support the roll‑out of new projects
• Play an active role in the on‑call team to support the hospice’s out of hours service

To be one of our Desktop Support Technicians, you’ll need:

• Experience with and good working knowledge of desktop systems, hardware, drivers and security
• Abilities in installation, diagnostic, upgrade and restoration
• Skills in teamwork, time management, customer service, problem‑solving and communication
• Continual professional and personal development

The workload can be varied with periods of increased pressure and deadlines, so problem‑solving and time management are key.

A standard DBS check will be required, because this role involves some interaction with patients. We will arrange and cover the cost of this check if your application is successful.

The Myton Hospices provide specialist care and support for people with life‑limiting illnesses and their loved ones, from diagnosis to end of life. We are a much‑loved, well supported charity at the heart of our community. We have 3 hospices, a range of community services, and 25 charity shops in Coventry & Warwickshire.

We offer a wide range of employee benefits including:

• Increased employer pension contribution
• Free on‑site parking
• 28 days annual leave, + bank holidays, increasing with long service
• Additional leave purchasing
• Winter savings scheme
• Flexible life assurance
• Dedicated staff wellbeing team and mental health first aiders
• Employee assistance programme
• 24/7 GP access
• Free sanitary products
• Cycle to work scheme
• Free eye tests
• Free on‑site flu jabs

We are committed to building an inclusive workplace where everyone can bring their true selves to work, and to ensuring an inclusive and transparent application process.

However you identify, and whatever background you bring with you, we welcome you to apply. We particularly welcome applicants with disabilities or from ethnic minorities, who are under‑represented in our hospices.

We share interview questions in advance, to enable you to show your best abilities. You are also welcome to bring notes to your interview.

If you need a paper application form, if any adjustments would improve your experience, or if you’ve identified something missing or a way we could improve, please do let us know.

• Provide advice and guidance to colleagues regarding incidents and issues
• Support remote users for home and out‑of‑office working
• Identify, log and resolve technical problems with software applications or network systems
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain ticket databases with up‑to‑date solutions and clear records of activities
• Provide training on the use of Microsoft Windows, Office and third‑party software
• The hospice makes use of many software packages and systems. From time to time it may be necessary to run training or induction sessions on these systems for new and/or existing staff
• Be part of the 1‑in‑4 on‑call rota
• Commission and install PCs, telephone systems, wireless…