Payroll Officer- Workforce Services

About The Team

The Workforce Support Officer — Payroll is based in Warwick within the Payroll Team, part of Workforce Services. This role is essential to ensuring Warwickshire County Council’s payroll operations are conducted accurately and promptly, supporting both colleagues and clients. As part of the payroll team, you will utilise modern systems and collaborate with dedicated professionals, all working towards the shared goal of delivering correct payments the first time, every time.

• Plan and execute payroll operations in accordance with established Service Level Agreements (SLAs), prioritising both quality and timeliness.
• Provide advanced system support across payroll, pensions, and employee benefits, including inputting, interrogating, and reporting on payroll data to ensure correct payments are processed.
• Maintain comprehensive process guidance, assist with internal and client audits, and promote data quality and housekeeping standards.
• Deliver training on payroll software to colleagues and clients and lead small-scale improvement projects to enhance service delivery.
• Resolve customer queries (using platforms such as iTrent, Five9, and Hornbill) with professionalism and confidentiality.

• Demonstrated experience managing high-volume and complex payroll or financial records, with the ability to reconcile large datasets, quickly identify anomalies, and maintain accuracy at scale.
• Strong IT proficiency, especially in Excel, with the capability to independently interpret and analyse information to resolve issues.
• Exceptional organisational and prioritisation skills suited to a fast-paced environment, along with clear, confident communication and discretion.
• Desirable: CIPD Level 3 / CIPP qualification or relevant experience or currently working towards certification.

• Local Government Pension Scheme (LGPS) with Shared Cost Additional Voluntary Contributions (AVCs).
• Access to lifestyle discounts and savings through Vivup, Cycle to Work scheme, and various wellbeing resources.
• Participation in Citysave Credit Union and a car lease scheme through partner organisations.
• Health Cash Plan (BHSF) features a 24/7 GP helpline, and support from the Employee Assistance Programme (EAP).
• Discounted gym membership and access to Fitter Futures Warwickshire.
• Agile working guidance and enhanced family‑friendly leave, including the option to purchase additional annual leave.
• Recognition through STAR Awards and long‑service acknowledgement.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public.

28th January 2026

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.

• Entry level

• Full-time

• Human Resources

• Human Resources Services

To discuss the role please contact Joeanne Bourne by emailing joean