Engagement Manager

Location
:
Hybrid

Department
:
External Affairs & Communications directorate

Salary
: £43,500 - £48,000

Hours
:
Full Time (35 hours per week)

Contract Type
:
Permanent

Closing Date
: 19th January 2026, 10.00am

• 10% employers pension contribution (NEST)
• HSF Health cash Plan covering employee partners and dependants under 18
• 28 days Annual Leave plus bank holidays and increases with length of service
• 2 hours weekly wellbeing time out
• Employee assistance program offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling
• Funded eye site test (Specsavers)
• Pay it forward days – 2 days volunteering
• Mindful Employer Perkbox and Reward Gateway – discount platforms

The Engagement Manager plays a pivotal role in strengthening their relationships with their members and Trusts, helping to grow the sector’s collective impact, income and influence.

Working collaboratively across the organisation, the postholder will lead our approach to member and Trust engagement, connecting members with their strategic priorities and policy goals, supporting Trusts to realise the potential of their charities, and identifying opportunities for development and collaboration.

The role combines strategic relationship management, insight gathering, and event delivery to ensure members are engaged, connected, and supported through a refreshed and impactful member offer.

• Build and strengthen relationships with members and Trusts to maximise the value and visibility and impact of charities.
• Engage, advocate and influence members to align with their strategic goals and policy calls.
• Support Trusts to understand and realise the potential of their own charity.
• Use insight and feedback from members to inform and evolve the member and impact strategy.
• Lead the delivery of an engaging programme of events, learning and peer support that builds capability, connection and impact.
• Take a strategic and coordinated approach to connecting members to internal expertise, partnerships and opportunities that support their growth.
• Contribute to the design and delivery of a refreshed member offer that is responsive, strategic and commercially sustainable.

• Build and maintain strong relationships with members, Trusts and other key stakeholders, influencing at all levels within a complex political environment.
• Represent their organisation at member meetings, networks and external events, acting as an ambassador for the organisation’s strategy and values.
• Engage members around strategic priorities, policy positions, and collective campaigns, ensuring alignment and shared impact.
• Identify and nurture opportunities for partnership, collaboration and income growth across the membership.

• Gather intelligence and feedback from members to inform the member engagement and impact strategy, working with the wider team to support the creation of a Charter for the charity sector.
• Spot trends, barriers and opportunities that can shape future support, policy and advocacy work.
• Apply strategic thinking to balance nuance and competing priorities, helping to design initiatives that achieve shared goals.

• Lead the design and delivery of a dynamic programme of online and in‑person member events and networks, ensuring they are relevant, engaging and high quality and help achieve their objectives to grow the Charity sector.
• Develop a commercial and sustainable approach to member support that achieves income targets and adds value to members.
• Take a strategic and coordinated approach that connects members and their Trusts to internal expertise, partnerships and opportunities that support their growth.

• Plan and manage engagement and event projects from concept through to delivery and evaluation, ensuring they are well‑organised, on time, and impactful.
• Play a key role in the management of priority events, including liaising with suppliers, facilitating involvement from members and logistical support.
• Work collaboratively with colleagues across their organisation to connect members…