Engagement Manager, hireful

Engagement Manager, hireful

Location
:
Hybrid

Department
:
External Affairs & Communications directorate

Salary
: £43,500 - £48,000

Hours
:
Full Time (35 hours per week)

Contract Type
:
Permanent

Closing Date
: 19th January 2026, 10.00am

• 10% employer pension contribution (NEST)
• HSF Health cash Plan – covering employee partners and dependants under 18
• 28 days annual leave plus bank holidays; increases with length of service
• 2 hours weekly wellbeing time out
• Employee assistance programme – GP advice lines, virtual doctors, prescription services, emotional wellbeing support, legal helpline and counselling
• Funded eye site test (Specsavers)
• Pay it forward days – 2 days volunteering
• Mindy Mother Employer Perkbox and Reward Gateway – discount platforms

The Engagement Manager plays a pivotal role in strengthening relationships with members and Trusts, helping to grow the sector’s collective impact, income and influence.

• Build and strengthen relationships with members and Trusts to maximise the value, visibility and impact of charities.
• Engage, advocate and influence members to align with their strategic goals and policy calls.
• Support Trusts to understand and realise the potential of their own charity.
• Use insight and feedback from members to inform and evolve the member and impact strategy.
• Lead the delivery of an engaging programme of events, learning and peer support that builds capability, connection and impact.
• Take a strategic and coordinated approach to connecting members to internal expertise, partnerships and opportunities that support their growth.
• Contribute to the design and delivery of a refreshed member offer that is responsive, strategic and commercially sustainable.

• Build and maintain strong relationships with members, Trusts and other key stakeholders, influencing at all levels within a complex political environment.
• Represent the organisation at member meetings, networks and external events, acting as an ambassador for the organisation’s strategy and values.
• Engage members around strategic priorities, policy positions, and collective campaigns, ensuring alignment and shared impact.
• Identify and nurture opportunities for partnership, collaboration and income growth across the membership.

• Gather intelligence and feedback from members to inform the member engagement and impact strategy, working with the wider team to support the creation of a Charter for the charity sector.
• Spot trends, barriers and opportunities that can shape future support, policy and advocacy work.
• Apply strategic thinking to balance nuance and competing priorities, helping to design initiatives that achieve shared goals.

• Lead the design and delivery of a dynamic programme of online and in-person member events and networks, ensuring they are relevant, engaging and high quality and help achieve their objectives to grow the Charity sector.
• Develop a commercial and sustainable approach to member support that achieves income targets and adds value to members.
• Take a strategic and coordinated approach that connects members and their Trusts to internal expertise, partnerships and opportunities that support their growth.

• Plan and manage engagement and event projects from concept through to delivery and evaluation, ensuring they are well‑organised, on time, and impactful.
• Play a key role in the management of priority events, including liaising with suppliers, facilitating involvement from members and logistical support.
• Work collaboratively with colleagues across the organisation to connect members with relevant resources, campaigns and opportunities.
• Ensure that all activities are monitored, evaluated and continuously improved using member feedback and performance data.

• Develop and tailor content for different member audiences, ensuring clarity, relevance and alignment with organisational priorities.
• Work with colleagues to promote events, training and engagement opportunities through appropriate channels.

• Contribute to strategic…