Apprentice Workforce Officer - Workforce Information Systems

About the Role

About The Role
As a Workforce Support Officer, you’ll play an active role in co‑designing, implementing, and delivering projects relating to our core HR Systems (iTrent and Hornbill), meeting customer demands and supporting our people strategy. You’ll learn on the job, developing the skills, knowledge, and behaviours needed to succeed in your apprenticeship.

Your responsibilities include:

• Supporting project delivery, including system upgrades and enhancements
• Collaborating with key internal and external stakeholders to support project delivery
• Processing and analysing data to solve problems and support project goals
• Maintaining accurate records and documentation
• Responding to queries and assisting with troubleshooting

You’ll work under the guidance of your line manager and colleagues, gradually mastering the role as you progress through your apprenticeship.

To do your role successfully, you’ll need to be:

• A confident communicator, both verbally and in writing
• Familiar with standard IT software (Microsoft Office, email)
• Organised and able to prioritise workload across multiple projects
• Willing to learn new skills and knowledge throughout your apprenticeship
• Positive about teamwork and customer service
• Able to travel and work in a hybrid manner

• Interest in a career pathway enabled by this apprenticeship
• Experience using HR Information Systems and Customer Relationship Management systems (specifically iTrent and Hornbill)
• Previous office or customer service experience
• Evidence of self‑development (e.g., Duke of Edinburgh Award, volunteering)
• Knowledge of and interest in working for Warwickshire County Council or public sector services

Our training partner for the delivery of this apprenticeship is JBS Skills Training with whom you will study and complete the Digital Support Technician Apprenticeship. For more information about this programme, see:
Digital Support Technician Apprenticeships – JBC Skills Training.

For further information please see the

Job Description and

Person Specification:

Workforce Support Officer.

Your future matters to us. We provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, as well as a valuable package of benefits for members and their dependants. We also offer agile working, generous annual leave entitlement, bank holidays, an additional day at Christmas, and access to Vivup benefits and discounts platform.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Katie Byrne by emailing Ka
.

Closing date: 12th January 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hran and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under‑representation in its workforce. See more.