Housing Support Officer

This role is vital to our expanding housing management services in order to provide support, advice and practical help to our customers, with the aim of enabling them to establish or maintain accommodation, whilst gaining the necessary skills to sustain their tenancy and achieve greater independence.

We are seeking candidates who can work on site with our customers, often in their homes, to assess their individual needs and agree support plans that offer practical help.

The post holder will have daily contact with those who are in need of substantial support, and will help our customers to practically manage and sustain their tenancy. This will mean regular working out on site to identify our vulnerable customers needs and help put support in place to help them, no matter the problem, thus helping those customers who have been identified as more vulnerable in sustaining their tenancy, by ensuring they understand their tenancy agreement, rights and obligations and providing appropriate support such as ordering repairs or liaising with colleagues in respect of rent payment.

This is a full time role working 37 hours per week, on a fixed term contract until September 2026