3Rd Line I.T Support Engineer

3rd Line I.T Support Engineer required for an IT support & solutions company based in Waterlooville. The ideal candidate will be based locally and have experience with MSP, Microsoft 365, Azure and 3rd line support. This role is based fully on site.

• Team Leadership & Collaboration – Work closely with the team, leading by example and fostering a culture of shared learning and improvement.
• 3rd Line Support – Resolve complex IT issues across networking, servers, cloud, and security.
• Proactive IT Management – Maintain and improve IT systems.
• Projects & Migrations – Implement IT projects including cloud migrations and security enhancements.
• Cyber Security Best Practices – Ensure compliance and security standards.

• 3rd line support experience
• A true team player – Someone that works best when surrounded by like-minded people and thrives in a collaborative environment
• MSP experience is essential
• Networking Knowledge – Focus on Ubiquiti Unifi & Mikrotik.
• Windows Server Expertise – AD, DNS, DHCP, Group Policy, Hyper‑V/VMware.
• Microsoft 365 & Azure – Administration, migrations, security best practices.
• Linux experience – Strong troubleshooting skills.
• PSA & RMM experience – Ninja One, Connect Wise, or similar.
• Cyber Security Awareness – Patching, MFA, endpoint protection.

• Salary – £35,000-£45,000 (dependent on experience)
• 20 days holiday
• Christmas bonus and yearly salary review
• On‑site parking