Cleaning Team Leader

Cleaning Team Leader

Location:

Watford

Salary: £30-32k pa

Contract:

Permanent, 40 hours per week, 2pm to 10pm

Start date:

ASAP

Full UK Driving Licence required.

We’re a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes. With 600+ team members and annual revenue exceeding £13M, we’re growing fast with plans to reach £30M by 2030! We value diversity and treat each team member as an individual, fostering accountability and teamwork.

• Receive and action handovers from the morning team and facilitate a smooth handover to the evening team.
• Ensure the afternoon team is performing their roles to expected standards.
• Delegate jobs fairly between team members based on skills and workloads.
• Provide clear communication and support to team members throughout the shift.
• Track and assess team performance, providing feedback and recognising achievements.
• Carry out weekly payroll duties.
• Carry out cleaning duties if required as part of the team on‑site.
• Conduct spot checks and site visits to maintain service quality.
• Sign off completed jobs with clients.
• Visit job sites to gather information for quoting purposes.
• Drive across sites to ensure all teams are meeting expectations.
• Liaise between the Account Manager and staff to relay updates or instructions.
• Communicate with clients professionally and clearly.
• Handle complaints quickly and effectively, ensuring follow‑up actions are taken to prevent recurrence.
• Assist with recruitment by participating in face‑to‑face interviews.
• Help onboard and train new starters.
• Support in disciplinary investigations, including note‑taking and evidence gathering.
• Monitor compliance with health and safety procedures and site requirements.
• Report and address any concerns or non‑conformities promptly.
• Conduct toolbox talks with the team.

• A rewarding role where you’ll make a real impact.
• Ongoing training and career development.
• A supportive, inclusive workplace culture.
• Access to an exclusive shopping platform with discounts from 3,500+ retailers.
• Recognition and rewards through our Above and Beyond program.
• 28 days annual leave.

Send us your CV and a short note telling us what you’re great at—and what you want to build with us. Because the difference between good and great is rarely found on the front page—it’s in the fine print.