Spanish and Italian speaking Customer Service Advisor

Spanish and Italian speaking Customer Service Advisor

Watford

Company Profile

A well-established and award-winning company with international operations.

Responsibilities

Spanish and Italian speaking Customer Service Advisor
Salary: up to £30,000 per annum
Location:
Watford
Hybrid working available

Main Duties:
To provide excellent customer service and administrative support.

The Role:
– To manage the ordering process from initial enquiry to delivery
– To support the technical team with opening and updating tickets for technical enquiries
– To manage existing accounts and client contract information
– To manage credit or debit notes
– To coordinate deliveries in line with client requirements and update client accordingly
– To liaise with other departments regarding client requirements or changes and communicate accordingly
– To respond to incoming enquiries and provide excellent customer service

Candidate's Profile

– Fluent in Spanish and Italian (written and spoken) – Essential
– Previous experience in customer service and/or sales support – Essential
– Proactive, confident and dynamic personality
– Excellent communication skills and a team player
– Computer literate (MS Office, Internet)
– Able to work in a fast
-paced environment