Tusker Customer Excellence Advisor

Tusker Customer Excellence Advisor - Watford page is loaded## Tusker Customer Excellence Advisor - Watfordlocations:
Watford Croxley Green Business Parktime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 22, 2026 (13 days left to apply) job requisition :
149593
** End Date
** Wednesday 21 January 2026
** Salary Range**£35,340 - £37,200
** Flexible Working Options
** Flexibility in when hours are worked
** Job Description Summary
** Based in Watford
** Job Description
***
* JOB TITLE:

** Customer Excellence Advisor
** SALARY:** £35,340 rising to £36225 from April 2026
** LOCATION(S):
** Watford
*
* HOURS:

** Full-time
** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.
** About this Opportunity
** Responsible for supporting ADMs and their customers as an office based dedicated point of contact. Utilising their relationship skills and extensive knowledge to exceed our customer expectations. Maximising on proactive service delivery and value add solutions. Owning complex and sensitive situations.

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Within Tusker, we’re on a mission to help the UK drive a better car. As a car benefit provider and leaders in our field, we provide tailored salary sacrifice car benefit schemes to UK organisations so they can offer their employees a fully insured and maintained car as part of their employee benefits offering. With a real focus on offering electric and ultra-low emissions cars that will have less impact on our environment, we’re pleased to be supporting planet positive mobility and a brighter more sustainable future.

Through our Car Benefit Scheme employees have access to affordable, fully maintained and insured cars for a fixed monthly amount taken from their gross salary. To learn more, simply visit the Tusker cars website.
** What you’ll need
*** Assisting with the post implementation stage of an accounts life, ensuring the Tusker processes are embedded in a way which is positive and efficient for both Tusker and the employer.
* Building and maintaining strong, professional relationships with colleagues and customers (particularly solid relationships with ADMS, Resolutions, Line Manager, other teams and other team Supervisors)
* Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
* Respond to all interactions articulately and professionally, providing all the information required first time and ensure information is accurate and kept up to date
* Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager
* Take time to understand the customer’s needs, looking for the root cause and using each opportunity to explain, educate, and champion improvements.
** And any experience of these would be really useful
*** Excellent verbal and written communication skills
* Proactively looks for how to do the best job and especially asking questions about context and impact
* Manages self with strong organisational and time management skills, and the ability to be flexible and prioritise to meet varied business pressures
* Confident in handling extremely difficult or sensitive situations
* Thrives when working as part of a team
* High accuracy levels and attention to detail
** About working for us
** Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications…