Junior Technical Service Specialist

Join our team as a
** Junior Technical Service Specialist
** and help us deliver outstanding technical service to our customers across the UK & Ireland.  In this role, you’ll provide hands-on technical assistance, monitor service levels, and collaborate with multiple departments to continuously improve our products and solutions.  You’ll be part of an international and innovative team where your ideas and curiosity can make a real impact.

** What you’ll do
*** Provide
** technical support
** to direct customers and partners.
* Manage and track
** service requests**, ensuring timely and effective resolutions.
* Analyze
** returned or faulty products**, identify technical issues, and collaborate with the other departments for corrective actions.
* Contribute to
** product and service improvements
** through technical feedback and reporting.
* Keep customer interactions and cases updated in our
** CRM system**.

--
- ** What we’re looking for**
* ** Technical background** (engineering, IT, electronics, or similar).
* Understanding of
** GRMS**,
** ESM**, and
** IPTV systems**.
* Basic knowledge of
** product repair and testing processes**.
* Proficiency in
** Microsoft Office** (Excel, Word, PowerPoint) and familiarity with CRM tools.

--
- ** Soft skills
*** Strong
** problem-solving
** and analytical thinking.
* Excellent
** communication
* * and
** teamwork
* * abilities.
* ** Customer-oriented
** and proactive mindset.
* Ability to manage
** time and priorities
** effectively.
* ** Flexibility
* * and openness to learn and grow in a dynamic environment.
** Why join us
*** Be part of a
** multicultural and innovative company**.
* Work with
** cutting-edge smart technologies
** in hospitality and building automation.
* Grow your technical and professional skills with
** real development opportunities**.
* Join a team that values
** collaboration, creativity, and continuous improvement.
***
* Location:

** Watford, UK  
** Apply now
** and become part of our growing team!
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