IT Service Desk Engineer

Benefits

• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ring‑fenced innovation funding each year

Join HCRG Care Group and make a real difference by supporting our IT operations across the organisation. We are looking for a motivated and enthusiastic IT Service Desk Engineer to join our dynamic IM&T team. This role is crucial in delivering high‑quality IT support to our nationwide teams, ensuring smooth operations and excellent customer service.

• Provide first‑line IT Service Desk support to the entire organisation via telephone, email, and remote tools.
• Focus on achieving high numbers of remote support fixes.
• Act as the first point of contact for IT queries, representing the IM&T department professionally.
• Support day‑to‑day IT operations, including BAU, project work, and mobilisation activities.
• Update and resolve tickets in line with agreed SLA targets using our CRM system.
• Contribute to and maintain the knowledge base for continuous improvement.
• Collaborate closely with IM&T teams and regional support teams across the UK.

This hybrid role is primarily home‑based, with 1‑2 days a week based at our Runcorn Head Office (plus flexibility for training, projects and business needs).

• Excellent customer service and communication skills are essential.
• A keen interest in technology and strong problem‑solving skills.
• Previous experience in a Service Desk role is advantageous but not essential – full training will be provided.
• Ability to work well within a team and support colleagues when needed.
• Flexible approach to attend the Runcorn office for training, projects or business needs.
• Experience or understanding of clinical environments is desirable.

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident, Committed company, so we work to provide facilities, work‑environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.