Service Desk Team Leader

Service Desk Team Leader.

Salary: £36,600 per annum.

Location: Watford with Hybrid working.

Contract: Permanent, 35 hours per week.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5additional days for continuous service andoption to buy or sell leave.

• Gain professional qualifications and excellent training/development opportunities.

• Flexible maternity, adoption, and paternity packages.

• Pension with up to 7% employer contribution with included life assurance cover.

• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can makea huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

We’re on the hunt for a Team Leader with a background in IT to manage our dedicated Service Desk team, ensuring excellent technical support is provided to staff in all business areas of the organisation. If you are someone that loves looking for ways to improve and streamline processes, have experience of managing hybrid teams and a gift for forging valuable professional connections, we think this role would be perfect for you so why not apply now!

Howyou'll

help to create brighter futures

• Line manage the staff of the IT Service Desk team.

• Manage through flow of work and the effective deployment of staff to meet day to day operational demands and maintenance of services.

• Provide a professional advisory and guidance technical service through face-to-face, telephone and or email communication.

• Take responsibility for incident management and service requests.

• Develop and maintain professional business relationships with customers, partners and contractors.

• Plan, lead and co-ordinate the continual service improvement of the Team’s services to ensure levels of support meet customers’ changing business requirements.

• Accountable for establishing, monitoring, and maintaining procedures and accurate reporting.

Let'stalk about you

• IS related diploma, HND or related experience, advanced support qualification such as MCSE or ITIL Foundation qualification.

• Experience of managing and leading teams.

• Experience of working in service support environment and customers.

• Substantial experience of support and development in a Microsoft Environment.

• Excellent communication, organisational and customer service skills.

• Attention to detail and the ability to multitask.

• Familiar with the use of service desk systems.

• Familiar with standards associated with IT practise such as ITIL, ISO 9000, 27001.

Please see the Job Description for the full list of accountabilities and requirements.

Contact: David Simpson on  or email us at recruitmentserv quoting reference 12435.

Good toknow Application Process

Please note we are unable to offer visa sponsorship for thisrole.

There are five sections to complete:
Personal Details, CV,Supporting Statement &Information, Equality &Diversity,Submission&Declaration.

Diversity, equality, andinclusion

At Actionfor Children ,we'rededicatedto building a diverse,inclusive, and authentic workplace.

Weactivelyencourageapplicationsfrom Black, Asian &Minority Ethnic, and disabled candidates as they areunder-represented within

Actionfor

Children. We want to takedeliberateand purposefulactionto ensure equalopportunityto all groups in society and forActionfor

Children.

Want toknow more about Action for Children?

Find us on Linkedin, Facebook or You Tube to get to know us better.

Closing Date: Wednesday 21st January 2026.

Interviews will be scheduled for weekcommencing 26th January 2026 by MS Teams.

Job Description

See below for further information about working with us:

Action for Children Employee Benefits

AfC Commitment Statement

Management Competency Framework

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