Account Director -Manufacturing -Industrial
Job in
Watford, Hertfordshire, England, UK
Listing for:
White Glove
Full Time
position
Listed on 2025-10-20
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Business Area/Function: BES – Manufacturing and Industrial
SHEQ Statement:
Position: Account Director
Qualifications or
Required Experience:
Ideally qualified to degree levelSignificant experience operating at a senior level delivering contract servicesExcellent commercial and financial acumenExperience of performance-related contracts and management systemsPC literate and knowledge of the MS suite i.e. Word, Excel, PowerPoint etc.Good knowledge and experience of Business Assurance systemsGood presentation, influencing, and motivation skills, with experience of managing a teamAwareness of soft servicesExperience of working in a production environmentGeneral Overview:
The Account Director will be responsible for all contractual obligations, establish effective client relations, continuously improve customer service, and develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe, with some staff based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.
The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilizing functional support and other operational teams where appropriate.
Delivery Responsibilities:
Work with the Sector Director to develop specific objectives in line with the business planDevelop specific objectives and business plans in line with contract growth planDevelop plans to improve direct delivery of servicesAssist in creating an expanded bespoke self-delivery model of FM ServicesAssist in developing Project ServicesAssist in developing Energy ServicesDeliver and communicate account-specific performance objectives and contribute to company objectives by meeting own performance objectivesOperational Responsibilities:
Ensure compliance with all statutory and company procedures across all functions, Safety, Health, Environmental and Quality (SHEQ)Monitor, review and demonstrate a process of continuous improvements to H&S and Environmental practicesMonitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best-in-class servicesEnsure staff are trained and equipped to directly deliver a greater range of servicesProvide accurate and punctual monthly reportsMonitor and coordinate resources effectively to achieve the agreed performance KPIs & SLAsAwareness of the potential risks and opportunities arising within the accountLead the account management teamLiaise with the customer at all levelsConduct building audits and develop improvement plans as necessaryDevelop Business Continuity Plan in conjunction with the customerDevelop and review risk registerCustomer Relationship Responsibilities:
Develop and maintain key stakeholder relationshipsDevelop and maintain key customer relationshipsAgree, monitor and control SLAs and performance measures for designated service linesUnderstand and meet customer requirements, utilizing feedback to enhance service deliveryMonitor the performance of subcontractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
