Customer Consultant

4 days ago Be among the first 25 applicants

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good, that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We are the original ethical beauty brand, empowering people and enriching our planet while staying true to our activist roots.

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn about the products, their origins, and proactively engage with customers to match them with a range that suits their preferences and lifestyle.

• Learn and understand our products – they’re packed with natural ingredients, many sourced ethically through Community Trade programmes.
• Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular products & 30% on Gifts.
• Freebies – when we launch new products, we want our teams to be the first to fall in love with them.
• Volunteer time so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• Uniform – we don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
• Opportunities to grow within the Brand.
• Encouragement & support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.

* EEO Statement:
The Body Shop is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, or disability status.*