Telephone Business Development Executive

A telephone based role designed to collaboratively work with the Head of Clubs & Networks in order to originate new lending opportunities from events and specific distribution relationships.

The role will provide telephone and email-based sales support, liaise with brokers on new enquiries, handle inbound sales admin requests and support the national Clubs & Networks strategy.

• Working collaboratively with the Head of Clubs & Networks to follow up leads, register new brokers and introduce distribution partners to the West One BTL and bringing offering.
• Working to support the Club & Network registration and completion targets
• Arrange meetings with C&N brokers for Field based and Telephone Based BDM’s
• Speaking to introducers and handling new business enquiries
• Adhoc support to sales regions where volumes are high
• Sales support to Head of Internal Sales – covering holiday, sales overflow and terms chasing where required
• To ensure all communications and activity is logged and up to date in CRM
• Timely and accurate production of terms from initial enquiry
• Contacting potential new brokers for introductory business
• Support the field sales team with diary management
• Supporting intermediaries through the application process to ensure a positive experience
• You will have joint responsibility for identifying, generating and managing relationships with intermediaries
• Ability to open opportunities as well as manage relationships over the medium term
• Complying with West One Loans, TCF and Responsible Lending policies
• Maintain a strong knowledge of West One Loans criteria
• Liaising with internal departments and external parties
• Attending inter-departmental meetings

• Telesales experience preferred
• Good written and verbal communication skills
• Proficient with Microsoft word and excel
• Proactive and able to work on your own initiative
• Good problem-solving skills
• Able to work to deadlines

• Experience of mortgage lending / underwriting
• CeMap qualified would be advantageous but is not essential
• Some knowledge of FCA Regulation beneficial but not essential Experienced in use of Word, Excel, Power Point and Outlook.

• Highly numerate
• Articulate
• Personable
• Diligent
• Calm and self-assured
• Exceptionally well organised
• Resilient and comfortable working to deadline and under pressure
• Accurate with a keen attention to detail
• Team Player