Director of Member Experience

• Location 217 ORONDO AVE,Wenatchee, WA, ,United States
• Base Pay $30.00 - $35.00 / Hour
• Job Category Management, Leadership, Membership
• Employee Type FT Non-Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Contact information

• Phone

Description

Lead with purpose. Build relationships. Strengthen community. The Wenatchee Valley YMCA is seeking an experienced leader to oversee member engagement, wellness, and fitness operations while creating an exceptional experience that inspires people to connect, grow, and thrive.

Requirements
Qualifications

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Five or more years of management experience, preferably overseeing multiple teams, with a strong preference for experience within a YMCA or other nonprofit organization
• Ability to direct assigned operations including supervision of staff, development and monitoring of budgets, marketing and public relations, program development, and volunteer development.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent personal computer skills and experience with standard business software.
• CPR and First Aid certifications.

Work Environment and Physical Demands

• The employee will regularly use a computer for a portion of the day and be able to communicate using a computer and phone/smart device.
• The ability to work in a fast paced, organized, and deadline driven environment.
• Sufficient strength, agility, and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs). The employee must occasionally lift and/or move up to 30 pounds.
• Respond to emergency situations throughout a multi-story building, remote locations, and varying terrain.

Summary
Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Reporting to the Executive Team, the Director plays a key leadership role, overseeing membership operations, the fitness center, healthy living programs, and group exercise offerings. This position ensures that members receive a high-quality, mission-driven experience that fosters engagement, satisfaction, and retention.

This role is responsible for staff leadership, program development, financial performance, and continuous improvement. The ideal candidate is a collaborative leader who is passionate about health and wellness and thrives in a dynamic, community-focused environment.

Essential Functions
Membership & Engagement

• Develop and direct membership recruitment, engagement, and retention strategies.
• Foster a member-focused culture through relationship-building and responsive service.
• Use data and feedback to improve member satisfaction and program offerings.
• Resolve member concerns and ensure a high standard of experience across departments.
• Plan, lead, and expand high-quality programs in wellness, fitness, and group exercise.
• Work with program leads to create new initiatives aligned with YMCA goals and community needs.
• Establishes plans for the expansion of programs and services, in harmony with overall Y objectives and the leadership team.
• Coordinate marketing, communications, and promotional efforts to drive participation.

Staff Management & Development

• Recruit, hire, train, schedule, and supervise staff and volunteers across departments.
• Conduct regular staff performance evaluations, meetings, and development sessions.
• Ensure certifications are current and provide opportunities for continued education (CECs).
• Motivate and mentor team members to achieve program and personal development goals

Operations…