Pharr Collision Administrative Assistant

The Pharr Collision Administrative Assistant supports daily operations by coordinating customer communications, maintaining accurate records, and assisting with administrative tasks related to vehicle repair services. This role helps ensure a professional and organized experience for customers, insurance partners, and team members.

• Greet customers and respond to phone, email, and in-person inquiries in a courteous and timely manner.
• Schedule appointments and coordinate vehicle drop-offs, updates, and pickups.
• Create, update, and maintain customer, vehicle, repair, and insurance records.
• Assist with preparing estimates, invoices, work orders, and other service documentation.
• Communicate repair status updates and relay questions to the appropriate team members.
• Process payments and support billing and insurance documentation as needed.
• Organize files, manage incoming and outgoing correspondence, and order office supplies.
• Provide general administrative support to the collision center team.
• Handle customer and business information with discretion.

• Must be at least 21 years old.
• Possess a driver's license held consecutively for at least 3 years.
• Excellent communication skills and customer service abilities.
• Capacity to thrive in a fast-paced setting.
• Strong attention to detail and organizational aptitude.
• High school diploma or equivalent.
• Prior experience in an administrative, customer service, or automotive service environment is preferred.
• Proficiency with common office software and the ability to learn industry-specific systems.
• Strong organization, attention to detail, and time-management skills.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and respond to changing priorities.
• Professional, customer-focused approach and ability to work collaboratively with a diverse team.

This position is based in a collision repair facility and involves regular interaction with customers and team members. The role may require extended periods of computer and phone use and occasional movement around the facility.