Commercial Team Leader

Location: Smethwick

SF Recruitment have partnered with an organisation in Smethwick who are looking to recruit a Commercial/Sales Team Leader on a permanent basis.

Salary: £35,000
Working pattern: full time site based Monday to Friday

To lead and manage the day-to-day operations of the Commercial Support Team, ensuring consistent productivity and achievement of performance targets. This role requires a strong understanding of the internal sales function in order to align with team goals, step in effectively during absences, and drive team success through proactive leadership.

What You Will Do

- Deliver financial and activity-based targets set by the Commercial Support Manager, including new product revenue and service proposition goals.
- Execute planned business development campaigns with professionalism and high standards.
- Lead and manage the performance of internal sales, ensuring all inbound sales opportunities are accurately captured, logged and followed up in a timely manner.
- Collaborate effectively with the wider sales organisation, including Business Development Managers and Technical Managers, to ensure cohesive execution of sales strategies.
- Liaise with business segments and cross-functional departments to maintain exceptional customer service and resolve issues promptly.
- Coach, mentor, and motivate team members to maximise individual and team performance, fostering a high-performance culture.
- Ensure all administrative processes, including the use of tools like Salesforce, Credit Control, and Contract Admin, are completed accurately and in compliance with company standards.
- Participate in key HR functions such as recruitment, performance reviews, employee relations processes (ERPs), and disciplinary actions, in collaboration with the Commercial Support Manager.
- Provide regular performance reporting and analysis to support strategic decision-making.

What We Are Looking For

- Strong telephone sales capabilities with a proven ability to forecast and report against sales targets.
- Effective leadership and team development skills - breaking down objectives and tasks to ensure delivery of market leading service and support
- Excellent communication, organisational, and problem-solving abilities
- A self-motivated individual with a passion for developing others and driving high standards of performance across the team