Visitor Services Attendant

This is a fixed Term 12 Month Contract

We have an interesting opportunity where you will be getting involved in all aspects of delivering effective Customer Service, ranging from the daily delivery of customer service tasks, taking part in events and dealing with visitors. This is a varied role, offering excellent opportunities to develop your visitor service skills at Forge Mill Farm, including throughout our Farm Shop/Reception and the exciting new Play Barn creating a warm welcoming environment for our visitor.

Working week : Monday to Sunday, 8:30am to 4:30pm or 9am to 5pm. Working on a rota basis, However there will be some evenings and Bank Holidays, depending on the Events Timetable

Total hours per week: 22 Hours

Job Duties Will Include:

• Assist with the general day to day running of the Gift Shop/Reception Area, the Natural Play Barn Area and event outlets, including answering the phone, taking bookings, serving customers with goods, operating a till and general admin duties
• Collating and recording the daily income, using the relevant paperwork or software
• Confident to interact with people of all ages and abilities (this may include very young children, people who are vulnerable or with disabilities or large groups during school visits etc)
• Look after, support and communicate openly with visitors of all ages when they are using the centre and ensure the best service is being offered
• Possess excellent verbal communication skills and feel comfortable in engaging with members of the public and visitors
• Assist with external cleaning duties around the entrance area’s – such as litter picking, sweeping etc, to ensure the environment is welcoming to visitors at all times
• Assist with Internal cleaning duties within the shop/reception and play barn areas including sweeping, moping and general daily cleaning, ensuring all environments are welcoming at all times throughout the day
• Able to deal with emergency accidents, such as: spillages and sickness as and when they happen
• Support the booking and planning of events with the team, to ensure the public get the best possible experience
• Prepare Resources for events where needed to ensure smooth delivery for our visitors
• Opportunity to gain experience within our other teams, assisting when and where needed within the visitor attraction
• Possess a flexible attitude to work from different sites within the Sandwell Borough, and you must be prepared to undertake occasional evening and weekend working

Required Skills

• Excellent level of customer service skills Ability to follow verbal and written instructions
• Able to communicate effectively with staff and visitors
• Possess effective customer focus to deal with visitors in a positive way to meet their requests
• Show respect for others by being approachable, polite and dependable
• Positive attitude with a friendly disposition
• Be open to change, for example showing a willingness to learn new ways of working in a positive way
• Be able to work as part of a team and be respectful of others. Able to ask for help when needed

Personal Qualities

• Have a friendly and outgoing personality
• Be flexible to meet the needs of the service
• Adhere to the wearing of PPE and Council Uniform, while demonstrating a professional and presentable image
• To be able to use initiative and be proactive within the workplace

Required qualifications

AGCSE grade D / 3 or above in Maths and English.
Proof of Qualification Certificates will be required
.

This position will ideally suit someone who is customer focused, someone who is positive in creating the best experience for our customers. You will work a rota basis to include weekends, bank holidays and some occasional evenings on a rota basis

About the employer

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is the largest employer in the Borough with approximately 14,000 employees in a variety of occupations providing a comprehensive range of services.

You will be required through the multiple openings at Forge Mill Farm, including the Farm Shop, Admissions hut and…